Returns, refunds, and cancellations Policy

Thank you for shopping at Cultivated™. We appreciate the trust you have placed in us and want to ensure your satisfaction with our products. Please read the following policy carefully to understand our guidelines for returns, refunds, and cancellations.

Eligibility for Returns & Exchanges:

We accept returns and exchanges only under the following circumstances:

• The incorrect item was shipped.

• The product is damaged or defective upon receipt.

Notification of Issues:

If you receive a product that is incorrect or damaged, please contact us within 14 days of receiving the product. You can reach us at trycultivated@gmail.com

Return, Exchange, & Replacement Process:

To initiate a return, exchange, or replacement, please provide our team with the order number, details of the issue, and any relevant photos. We will guide you through the next steps of the process and provide further instructions.

Condition of Returned Items:

Returned items must be in their original condition, including packaging, tags, and any accessories. We reserve the right to deny a return if the product is not in its original condition.

Shipping Costs:

We will cover the shipping costs for returning and replacing items in the case of incorrect or damaged products.

Order Cancellations:

Orders can only be canceled within 12 hours of placing the order, as we process and ship orders every 12 hours. After this window, the order will have been processed, and cancellation will no longer be possible.

Non-Refundable Situations:

We do not offer refunds under the following circumstances:

• The package is not damaged and complies with the shipping times stated on our website.

• The customer changes their mind after the 12-hour cancellation window.

Contact Information:

If you have any questions or concerns regarding our return, refund, or cancellation policy, please send us a message at trycultivated@gmail.com and we'll be happy to help!